Privacy Policy

Privacy Policy — Hit Box Games LLC

Hit Box Games LLC (“Hit Box Games,” “we,” “us,” or “our”) makes and publishes games and related services (collectively, the “Services”), including mobile games, our websites, and support channels. This Privacy Policy explains how we collect, use, share, and protect information when you use our Services.

If you do not agree with this Privacy Policy, please do not use our Services.

1) What information we collect

We may collect the following categories of information:

A. Information you provide

  • Support & communications: If you contact us (email, web form, social media, or in-game support), we may collect your name, email address, message content, and any attachments you send.
  • User-generated content (if applicable): Content you submit in-game (e.g., usernames, chat, screenshots) if a game includes these features.

B. Information collected automatically

  • Device and technical data: Device type, operating system/version, language, time zone, device identifiers (such as Android Advertising ID where available), IP address (often used to infer general location), app version, and network information.
  • Usage data: Gameplay and app activity (e.g., session length, screens viewed, crashes, performance logs, and feature interactions).
  • Approximate location: Derived from IP address for security, analytics, and regional settings (not precise GPS unless we explicitly ask and you grant permission).

C. Information from third parties

  • Platform providers: If you download our games from Google Play, Apple App Store, or similar platforms, we may receive limited information such as purchase confirmations or refund events (we do not receive your full payment card details).
  • Advertising and analytics partners: We may receive aggregated or pseudonymous analytics and ad performance information (e.g., ad impressions, clicks, conversion events).

2) How we use information

We use information to:

  • Provide and operate the Services, including gameplay features and account-related functions (if any).
  • Improve and personalize player experience (e.g., balancing, bug fixes, performance optimization).
  • Provide customer support and respond to requests.
  • Monitor, prevent, and address fraud, cheating, security incidents, and technical issues.
  • Show ads (if a game is ad-supported) and measure ad performance.
  • Process in-app purchases and restore purchases.
  • Comply with legal obligations and enforce our terms and policies.

3) Advertising, analytics, and in-app purchases

Some of our games may use third-party SDKs for advertising, analytics, crash reporting, and in-app purchases.

Depending on the game, these partners may collect information such as device identifiers (e.g., Advertising ID), IP address, general location, and app activity to:

  • Deliver and measure ads (including personalized ads where permitted)
  • Provide analytics and attribution
  • Detect fraud and improve performance

You can often control ad personalization in your device settings:

  • Android: Settings → Privacy → Ads (or Google settings) → reset/limit Ads personalization (varies by Android version).
  • iOS: Settings → Privacy & Security → Tracking (and Apple Advertising settings).

Note: Some games may offer a paid option to remove ads (if implemented).

4) How we share information

We may share information:

  • With service providers and partners who help operate our Services (hosting, analytics, crash reporting, customer support, advertising, and payment processing). They are permitted to use data only to provide services to us.
  • With platform providers (e.g., Google/Apple) to enable purchases, downloads, updates, and compliance.
  • For legal reasons if required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, and security of our users, our business, or others.
  • In a business transfer such as a merger, acquisition, or sale of assets (your information may be transferred as part of that transaction).

We do not sell your personal information in exchange for money. Some jurisdictions treat certain advertising-related sharing as “selling” or “sharing” (e.g., for cross-context behavioral advertising). Where required, we provide choices and honor applicable opt-outs.

5) Data retention

We keep information only as long as necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Services
  • Maintain business and financial records
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and why we collect it.

6) Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Children’s privacy

Our Services are not directed to children under 13 (or under the minimum age required in your country). We do not knowingly collect personal information from children.

If you believe a child has provided us personal information, contact us and we will take steps to delete it.

If a specific game is intended for kids/families, we will provide additional disclosures and settings consistent with applicable child privacy laws (e.g., COPPA).

8) Your rights and choices

Depending on where you live, you may have rights to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing
  • Withdraw consent (where processing is based on consent)
  • Opt out of certain targeted advertising uses (where applicable)

How to make a request: Contact us using the information in Section 11. To protect your privacy, we may need to verify your request.

9) International data transfers

We may process and store information in the United States and other countries where we or our service providers operate. Data protection laws may differ from those in your region. When required, we use appropriate safeguards for cross-border transfers.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Effective date” above and, if changes are significant, we may provide additional notice (such as in-game notice or on our website). Your continued use of the Services after an update means you accept the updated policy.

11) Contact us

Hit Box Games LLC
Email: [email protected]

Website: https://hitbox-games.com/